Privacy policy

Privacy Policy

Last updated: 1 October 2026

Company: BEASTOX PRIVATE LIMITED
Website: www.beastox.in
Privacy contact: Naina Yadav, Grievance Officer and Privacy Contact
Email: support@beastox.in

This Privacy Policy explains how BEASTOX PRIVATE LIMITED, operating under the brand name Beastox (“Beastox”, “we”, “us” or “our”), collects, uses, stores, shares and protects personal data when you visit or use www.beastox.in, create an account, purchase or return a product, contact our customer-support team, subscribe to marketing communications, participate in a promotion, survey or review, or otherwise interact with Beastox online or offline.

This Privacy Policy has been prepared with regard to applicable Indian laws, including the Digital Personal Data Protection Act, 2023 and rules notified under it, as and when the relevant provisions become applicable, together with other applicable information-technology, consumer-protection, taxation and regulatory requirements.

By using our website or voluntarily providing personal data to us, you acknowledge that you have read this Privacy Policy.

1. Company Details

Legal Entity: BEASTOX PRIVATE LIMITED
Brand Name: Beastox
Registered Address: 778 Chakarpur, Sector 28, Gurgaon, Haryana – 122002, India
GSTIN: 06AAOCB0134D1Z6
FSSAI Licence No.: 10825005002319
Customer Support: support@beastox.in
General Enquiries: info@beastox.in
Phone: +91 98999 50300

2. Meaning of Personal Data

“Personal data” means any data about an identifiable individual, including data that identifies a person directly or can reasonably be linked to that person.

Personal data does not include information that has been irreversibly anonymised or aggregated so that an individual cannot reasonably be identified.

3. Personal Data We May Collect

Depending on how you interact with Beastox, we may collect the following information.

3.1 Identity and Contact Information

This may include:

  • full name;
  • email address;
  • mobile or telephone number;
  • billing address;
  • delivery address;
  • city, state, country and PIN code; and
  • any other contact information provided by you.

3.2 Account Information

Where you create an account, we may collect:

  • account username or email;
  • encrypted or protected account credentials;
  • account preferences;
  • saved addresses;
  • wishlist information; and
  • account and order history.

You are responsible for keeping your account credentials confidential.

3.3 Order and Transaction Information

This may include:

  • order number;
  • products viewed, added to cart or purchased;
  • product variant, quantity and price;
  • payment status;
  • transaction reference;
  • delivery status;
  • return, refund, replacement or cancellation history;
  • invoice information; and
  • customer-support records connected with an order.

3.4 Payment Information

Payments may be processed by Shopify, banks, card networks, UPI providers, payment gateways and other authorised payment-service providers.

Beastox may receive limited payment-related information such as:

  • payment method;
  • payment confirmation;
  • payment status;
  • transaction reference number;
  • billing name and address; and
  • the last few digits of a payment instrument where made available.

We generally do not directly store complete card numbers, CVV numbers, UPI PINs or internet-banking passwords. Customers must never send such information to Beastox by email, WhatsApp, telephone or contact form.

3.5 Customer-Support Communications

When you contact us, we may collect:

  • the contents of your email, call, message or complaint;
  • order-related details;
  • photos or videos submitted for a return, damaged-product or delivery claim;
  • call records or notes, where legally permitted;
  • feedback and reviews; and
  • any other information you voluntarily provide.

Please do not send medical records, financial passwords, full payment-card information or other unnecessary sensitive information.

3.6 Device and Technical Information

When you use our website, we or our technology partners may automatically collect:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • language and time-zone settings;
  • website pages visited;
  • referring website;
  • date and time of access;
  • session information;
  • cookie identifiers; and
  • general website interaction and diagnostic data.

3.7 Marketing and Preference Information

Where applicable, we may collect:

  • email or SMS subscription preferences;
  • advertising and communication preferences;
  • responses to promotions or surveys;
  • products that may interest you; and
  • information about interaction with our advertisements or marketing messages.

4. How We Collect Personal Data

We may collect personal data:

  • directly from you;
  • through our website and checkout;
  • through cookies and similar technologies;
  • from Shopify and applications connected to our store;
  • from payment-service providers;
  • from courier, logistics and fulfilment partners;
  • from customer-support and communication platforms;
  • from marketing and analytics providers;
  • from social-media platforms where you interact with us;
  • from fraud-prevention or verification providers; and
  • where permitted by law, from publicly available or authorised sources.

5. Purposes for Which We Use Personal Data

5.1 Processing and Fulfilling Orders

We use information to:

  • confirm and process orders;
  • verify payment;
  • prepare invoices;
  • pack and dispatch products;
  • send delivery updates;
  • facilitate shipping and delivery;
  • contact you regarding an order; and
  • process cancellations, returns, replacements and refunds.

5.2 Customer Support

We use information to:

  • answer product and order queries;
  • investigate damaged, defective, wrong, missing or delayed deliveries;
  • verify return and refund requests;
  • resolve complaints;
  • maintain records of resolutions; and
  • improve customer service.

5.3 Website Operation and Improvement

We may use information to:

  • operate and secure the website;
  • maintain user accounts;
  • remember user preferences;
  • analyse website performance;
  • detect technical errors;
  • understand how visitors use the website;
  • improve navigation, products and services; and
  • personalise the shopping experience where permitted.

5.4 Security and Fraud Prevention

We may use personal data to:

  • verify transactions;
  • prevent unauthorised access;
  • detect fraudulent orders, payment abuse or return abuse;
  • investigate suspicious activity;
  • protect customers, Beastox and service providers; and
  • establish, exercise or defend legal claims.

5.5 Legal and Regulatory Compliance

We may process and retain information to:

  • comply with tax, accounting, consumer, food-safety and other legal obligations;
  • maintain invoices and transaction records;
  • respond to courts, regulators and government authorities;
  • cooperate with lawful investigations;
  • respond to consumer complaints; and
  • enforce our Terms and policies.

5.6 Marketing Communications

With your consent or where otherwise permitted by law, we may send information about:

  • new products;
  • offers and discounts;
  • restocks;
  • promotions;
  • events;
  • brand updates; and
  • relevant Beastox content.

You may unsubscribe from promotional emails using the unsubscribe option in the email or by contacting us. Opting out of marketing does not prevent us from sending essential order, payment, delivery, security or policy communications.

6. Consent and Withdrawal

Where processing is based on your consent, you may withdraw that consent through the method provided at the time of collection or by contacting us.

Withdrawal will not affect processing already lawfully undertaken before withdrawal. It may also not prevent processing that is required for fulfilling an existing order, complying with law, maintaining required business records, preventing fraud, resolving a dispute, or establishing or defending legal claims.

Where the requested information is necessary to fulfil an order or provide a requested service, we may be unable to complete that service without it.

7. Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, tags, local storage and similar technologies.

These technologies may be used to:

  • keep the website functioning;
  • remember cart and account information;
  • maintain website security;
  • understand website traffic;
  • measure website performance;
  • prevent fraud;
  • remember preferences; and
  • provide or measure marketing, where permitted.

You may manage cookies through your browser or available cookie-preference controls. Blocking essential cookies may affect checkout, account, cart or other website functions.

8. Shopify

Our store is hosted and supported by Shopify. Shopify may process personal data to provide website hosting, shopping-cart functions, checkout services, store security, fraud detection, analytics, personalisation and other e-commerce functionality.

Information submitted through the website may therefore be processed by Shopify and its authorised service providers in accordance with their applicable privacy terms. To learn more, see the Shopify Consumer Privacy Policy.

Purchases made from Beastox remain transactions between the customer and BEASTOX PRIVATE LIMITED.

9. Sharing of Personal Data

We may share personal data only where reasonably necessary with the following categories of recipients.

9.1 Technology and Hosting Providers

Including Shopify, cloud-hosting providers, website applications, analytics providers and information-security providers.

9.2 Payment Providers

Including authorised banks, payment gateways, card networks, UPI providers and fraud-prevention services.

9.3 Logistics and Fulfilment Partners

Including courier companies, warehouse providers, delivery agents, return-pickup partners and shipment-tracking services.

Delivery partners will receive information needed to deliver or collect an order, such as your name, address, phone number and order or shipment details.

9.4 Professional Advisers

Including accountants, auditors, insurers, consultants and legal advisers where reasonably necessary.

9.5 Government and Regulatory Authorities

We may disclose information where required by applicable law, regulation, court order or valid legal process.

9.6 Business Transfers

Personal data may be transferred as part of a merger, restructuring, investment, acquisition, sale of assets or other business transaction, subject to applicable law and appropriate confidentiality arrangements.

9.7 With Your Direction or Consent

We may disclose information to another person or service where you expressly request or authorise us to do so.

We do not sell customers' personal data in exchange for money.

10. Cross-Border Processing

Shopify and some of our authorised technology, payment, analytics, customer-support or cloud-service providers may process or store information outside India.

Where personal data is transferred or made accessible outside India, Beastox will take reasonable steps to ensure that the transfer is made in accordance with applicable Indian law and any restrictions or requirements notified by the Government of India.

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • fulfil orders;
  • maintain accounts;
  • provide customer support;
  • comply with tax, accounting and regulatory requirements;
  • resolve disputes;
  • prevent fraud;
  • enforce agreements; and
  • establish or defend legal claims.

Different categories of information may have different retention periods. When information is no longer required, we may delete, anonymise or securely archive it, subject to legal requirements and technical limitations.

12. Data Security

We use reasonable administrative, organisational and technical safeguards designed to protect personal data against unauthorised access, unlawful disclosure, accidental loss, misuse, alteration and destruction.

However, no website, storage system or internet transmission is completely secure. Customers should use strong passwords, protect account credentials and avoid sending sensitive information through unsecured channels.

Where required by applicable law, we will take appropriate action in response to a personal-data breach, including providing required notifications.

13. Children's Personal Data

The Beastox website and products are not directed specifically at children.

A person below 18 years of age should use the website or place an order only through, or with the involvement of, a parent or lawful guardian.

We do not knowingly seek to collect personal data directly from children without appropriate parental or guardian involvement. If you believe a child has provided personal data to us without proper authorisation, contact us so that we can review and take appropriate action.

Products must always be used in accordance with the age restrictions, warnings and directions printed on the applicable product label.

14. Your Rights

Subject to applicable law and verification requirements, you may request to:

  • obtain information about personal data processed by us;
  • access a summary of personal data held about you;
  • correct inaccurate or misleading personal data;
  • complete incomplete personal data;
  • update outdated personal data;
  • request erasure of personal data that is no longer required;
  • withdraw consent where processing is based on consent;
  • opt out of promotional communications;
  • raise a grievance regarding our processing of personal data; and
  • nominate another person to exercise applicable rights in the event of death or incapacity, where this right becomes applicable.

Certain requests may be limited where retention or processing is required by law, necessary to complete a transaction, prevent fraud, resolve disputes or establish or defend legal claims.

15. How to Submit a Privacy Request

Send your request to support@beastox.in with the subject line Privacy Request – [Your Name].

Please provide:

  • your full name;
  • registered email address or phone number;
  • relevant order number, where applicable;
  • the nature of your request; and
  • sufficient information to verify your identity.

We may ask for reasonable verification before processing a request. Do not email Aadhaar details, complete payment-card information, UPI PINs or account passwords.

We aim to acknowledge privacy grievances within 48 hours and provide a resolution or substantive response within 30 days, subject to the complexity of the request and applicable law.

16. Grievance Officer and Privacy Contact

Name: Naina Yadav
Designation: Grievance Officer and Privacy Contact
Company: BEASTOX PRIVATE LIMITED
Address: 778 Chakarpur, Sector 28, Gurgaon, Haryana – 122002, India
Email: support@beastox.in
Phone: +91 98999 50300
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Complaints should include sufficient details to identify the transaction or privacy concern.

17. Third-Party Websites

Our website may contain links to third-party websites, marketplaces, social-media pages or services.

Beastox does not control the privacy or security practices of independent third parties. Customers should review the applicable privacy policies before supplying information to those services.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, legal obligations or regulatory guidance.

The updated version will be published on this page with a revised “Last updated” date. Where required by law, we will provide additional notice or obtain fresh consent.

19. Contact Us

For questions regarding this Privacy Policy or our handling of personal data:

BEASTOX PRIVATE LIMITED
778 Chakarpur, Sector 28, Gurgaon, Haryana – 122002, India
Email: support@beastox.in
General Information: info@beastox.in
Phone: +91 98999 50300